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1. Does my animal require city licensing, and where can I purchase a city license?

Any person owning, keeping, harboring or having custody of any dog or cat over three months of age within this city must obtain a license. A license can be purchased at the Luling Police Department. They are located at 1800 E. Pierce St., Luling, Tx 78648 and their phone number is 830-875-5407.

2. Why do I need to vaccinate my pets?

State of Texas requires that all pets be vaccinated for rabies.Vaccinations should be done after the dog/cat is three months and before it becomes 4 months old, with a booster shot given 12 months from the date of the first rabies vaccination. Re-vaccination thereafter is on an annual basis in accordance with city ordinance.A rabies vaccination certificate will be provided that identifies each pet that they are current on their vaccinations. Distemper, parvo and other disease vaccinations are given initially to puppies and kittens between 4 and 6 weeks of age. Your veterinarian will give you a proper vaccination schedule to follow for adequate protection for your pet. Distemper and parvo are almost always fatal and highly contagious. For the health and well being of your new family member, we highly encourage keeping current with their vaccinations.

3. Why do I need a heartworm preventative?

Heartworms are spread by mosquitoes and develop in a dog’s heart, eventually killing the pet.
Heartworms are very prevalent in the Southern states.A monthly preventative and annual heartworm test will keep your pet healthy from this devastating parasite.A monthly flea preventative can help keep your pet and home free of disease bearing fleas. Fleas can carry diseases and parasite eggs. One such parasite which affects dogs and cats is the tapeworm.

4. Who do I contact in order to have a dead animal removed from the street?

An individual can contact animal control dispatch through the Luling Police Department at 830-875-2411.

5. My neighbor has a large number of dogs in the rear yard which bark all night long. How can I get relief from the dog barking?

An individual can contact animal control dispatch through the Luling Police Department at 830-875-2411.

6. There are a number of stray cats roaming in our neighborhood, how can I have them removed?

An individual can contact animal control dispatch through the Luling Police Department at 830-875-2411.

7. There is a large stray dog roaming our neighborhood, how can I have it removed?

An individual can contact animal control dispatch through the Luling Police Department at 830-875-2411.

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1. My lights keep flickering off and on, what do I need to do?

Contact Public Utilities at 830-875-2469 to dispatch the Electric Department to check the connections and voltage at your residence. After hours, please call 830-875-2411.

2. I have a street light by my house that is not working properly, who do I call?

Please call Public Utilities to create a work order for the Electric Department at 830-875-2469. It is very helpful if you can also provide a pole number so that we know exactly where this light is located.

3. I want a security light on my property, who do I call?

Please call Public Utilities at 830-875-2469 to place a work order to install a security light. Ask about current rates and fees for a security light installation.

4. I have limbs creating sparks on electric lines, can I cut them out myself?

No. Please call Public Utilities at 830-875-2469 to dispatch the Electric Department to your residence. After hours, please call 830-875-2411.

5. The Electric Department trimmed trees and left brush on my property, what do I do?

The Electric Department regularly trim trees away from electric lines and may leave a pile of brush on your property. The Electric Department creates a work order for the Brush Department to pick up all 'city cut' brush. If you feel that brush has been on your property for an extended amount of time, please call Public Utilities at 830-875-2469 to report.

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1. When is CUT-OFF day?

Cut off day can be any day after the 16th of the month. Please refer to your current bill to see the designated Cut-Off day assigned for that particular month. Please feel free to call Public Utilities at 830-875-2469 to ask about the day.

2. I didn't get a bill in the mail, do I still owe?

Please call 830-875-2469 to ask for a balance on your account if you are unsure about a bill. Sometimes bills get lost in the mail, but bills are always due by the 16th of the month.

3. Can I have someone co-sign on a deposit for my utility account?

Accounts will be set up under the name on the lease agreement/deed for a property. Deposits are required for new account holders.

4. How much is a deposit on a utility account?

Some properties only have one service provided. You can always call Public Utilities at 830-875-2469 to ask about what services are supplied on a specific property.

Electric Deposit- $150
Water Deposit- $50

5. I just moved in, how do I get a trash can?

Please call Public Utilities at 830-875-2469 to make this request.

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1. My water is brown and/or smells funny, what do I do?

Sometimes, just running your water for a few minutes will clear up discolored water problem. Please call Public Utilities at 830-875-2469 to dispatch the Water Department to your residence to test the quality of the water if you find this to be a consistent problem.

2. I see a fire hydrant putting out a lot of water, why is the City wasting water?

The Water Department flushes fire hydrants on a monthly basis to maintain the clearance of water lines. This allows any build up of dirt or rocks in the main water lines to be flushed out.

3. I have low water pressure, who do I call?

Please call Public Utilities at 830-875-2469 to report a low water pressure problem. The Utility clerk may be able to give you information of a water leak being worked on in your area that may be causing you to have low water pressure, or will be able to dispatch the Water Department to your residence to locate a different problem. After hours, please call 830-875-2411.

4. I see water bubbling out of the street, who do I call?

Please call Public Utilities at 830-875-2469 to report any water bubbling out of a city street. After hours, please call 830-875-2411.

5. I'm making plumbing repairs and I need my water turned off.

Every household should have their own customer cut-off valve for any inside plumbing repairs. If you need the City to turn off/on your water, a fee may be applied to your utility bill. Please call Public Utilities at 830-875-2469 if you need assistance.